Common issues
Find answers fast
This guide covers the most frequent questions and problems encountered during installation and day‑to‑day use. Each section includes clear steps to help you diagnose and resolve issues quickly.
• Check the sensor has power • Ensure it is within range of the hub • Re‑provision using the Provisioning App If the issue persists, see the Sensor Placement Guide →
• Confirm sensors are online • Check the home is assigned to the correct responder team • Refresh the dashboard or log out and back in For a full walkthrough, see the Dashboard Guide →
• Ensure the device has a stable internet connection • Restart the Provisioning App • Try scanning the QR code again If problems continue, contact support@tychosystems.com
• Check sensor placement • Confirm alert settings in the dashboard • Review recent activity patterns If alerts seem inconsistent, allow 24–48 hours for pattern learning.
Still stuck?
Our support team is here to help with any issue, big or small. Email support@tychosystems.com and we’ll get back to you promptly.